What our Customers Say
…It’s great to find an insurance company that is so ready to deal with small-to-tiny enterprises like us…
I found Ladbrook very helpful and patient in dealing with my enquiry on behalf of Rainbow Mill Community Camp. We are a Community Group that is an unincorporated group of unpaid volunteers that provide one camp for one week once a year. It’s great to find an insurance company that is so ready to deal with small-to-tiny enterprises like us. Ladbrook was easier to deal with than some of the larger and better-known insurance companies.
Robbie Spence at Rainbow Mill Community Camp
…Charlotte steered and helped us through in those early days and has been with us ever since…
Charlotte has handled our insurance renewals for nine years now. As a new Charity taking over a Community Library in 2015, it was scary navigating through compliance matter such as insurance. Charlotte steered and helped us through in those early days and has been with us ever since. She is always available; always responds in a timely manner and we never feel any question or query is silly. She is a reassuring presence in our Operation. We feel she goes the extra mile to understand our ever increasing financial and regulatory pressures of an entirely volunteer led Charity.
Margaret Bowler at Markfield Community Library
…in short, if Shelley and her team were on Trustpilot or TripAdvisor I’d score them 5+Stars!…
Although I was not involved in the original negotiation regarding Insurance cover for Dorking Men’s Shed some 5 years ago, I have handled the renewal every July since that time, including obtaining a competitive quotation from another broker.
During that time Shelley and her team have been extremely helpful. Something which is greatly appreciated. They excel in, explaining assets and limitations of existing cover, listening to our requirements, arranging additional or variations to our cover, accommodating our requirements and explaining any actions required by us or any additional conditions required by Insurers.
In short, if Shelley and her team were on Trustpilot or TripAdvisor I’d score them 5+Stars!
Malcolm Tutton, Dorking Men’s Shed
…they not only provided us with many useful documents but were with us all along to answer queries and clarify points which was so appreciated…
When we started out with our litter picking voluntary group the last thing we thought about was insurance. We therefore welcomed the help we received from Tim and Karla from M Ladbrook LTD. They not only provided us with many useful documents but were with us all along to answer queries and clarify points which was so appreciated. We can now move forward safe in the knowledge that we have the most appropriate insurance for our group. Many thank to them both, I would be happy to recommend.
Jacqui Waterhouse, Crosby Womblers
…their speed of reaction to our queries is second to none…
On The Verge are so appreciative of the support given to us by Ladbrook. Their speed of reaction to our queries is second to none; helping us, as a group, to feel confident of having the bespoke insurance package cover that’s spot on for us. It’s also a bonus to talk with a real person on the ‘phone.
Our grateful thanks to the Ladbrook team.
Martin Draper, Chair, On The Verge
…experience of working with charities and have given helpful, friendly advice…
I have been very pleased with the service that we have received from Ladbrokes in setting up public liability insurance to cover the activities of the British Bryological Society. Ladbrokes have experience of working with charities and have given helpful, friendly advice, been up front about the costs and have been responsive to queries about amendments to the policy.
Philippa Thompson, Meetings Secretary, The British Bryological Society
…very professional, but at the same time extremely helpful…
Friends of Wandon Recreation Park found representatives of Ladbrook Insurance to be very professional, but at the same time extremely helpful and took time in understanding what our insurance needs were and the best policy for us. We would highly recommend Ladbroke Insurance.
Cherry, Friends of Wandon Recreation Park
…Couldn’t have been more helpful….
What a delight to work with Tim and his team. Totally professional, they responded rapidly to an urgent insurance requirement for our club after our previous insurers let us down badly. Tim took a real interest in what we do and came up with an ideal policy at a great price in record time. Thank you!
Rodger Stone, Invicta Military Vehicle Preservation Society Ltd (Vehicle Preservation Society/Car Club)
…high level of professionalism….
Now that our insurance cover has been arranged, I just wanted to take the opportunity to thank you for all of your help. I had tried quite a few companies before without any luck. Annoyingly some said they would call me back when they had found a product, but they didn’t. So, I am glad to find you and your company. I found a high level of professionalism with yourself and all staff I have spoken to, it was very refreshing. The process was straightforward and guidance given was much appreciated, I will highly recommend Ladbrook in the future.
Thankyou once again.Judi and Sasha Bennett.
Beneath the Wood Sanctuary (Animal Rehoming Charity)
… helpful and informative…
A huge thank you to Chris at Ladbrooks for being so helpful and informative. Starting a new dog rescue charity is a minefield and he made the process as straightforward as possible. Would highly recommend!
Michelle, Harry’s Dog Trust Rescue
I couldn’t ask for a more professional, attentive account holder…
I couldn’t ask for a more professional, attentive account holder who took into account all my requirements. The transaction was super smooth and timely. Chris Smart is an asset to the company. Thank you.
C Dodd, Wallasey School of Dance
Very efficient and helpful, I would highly recommend them
A great company to deal with. Always very pleasant on the phone, emails are answered right away. Very efficient and helpful, I would highly recommend them.
Margaret Baxter, Buttercup Cafe.
.. and I am delighted that we came to you for advice before giving up
Thank you so much for your help, support and guidance, Rowan. You remained professional and approachable throughout all conversations and never made me feel that I was taking up your time when asking for further guidance. Your support and work has left us in a position to be able to access venues that we didn’t think were possible and I am delighted that we came to you for advice before giving up! Having worked with many companies in the past, I would not hesitate to recommend Rowan at Ladbrook for any insurance queries.
Marc, Pzazz Singers (Community Choir)
As a dog rescue and rehoming charity, we were seeking advice on insurance cover
As a dog rescue and rehoming charity, we were seeking advice on insurance cover needed by the charity to include protection for Trustees and Volunteers in case of any future claims. Having spoken to several Insurance Companies and Brokers with little success we discovered Ladbrook. Their thorough knowledge of the Charity Insurance market was obvious and they were able to give us professional advice regarding the cover required.
Paul, Airedale Rescue (Dog Rehoming)
they clearly had greater experience, understanding and knowledge of working with Men’s Sheds
We needed to take care that our Men’s Shed (Honiton Shedders) and its members were adequately protected. We chose Ladbrook Insurers over competitors to insure our Men’s Shed because they clearly had greater experience, understanding and knowledge of working with Men’s Sheds and their insurance needs.
Shelley Bacon was an absolute pleasure to work with on the project. She was tireless and generous in her advice and knowledge, and we thank her for it.
Rob, Honiton Shedders (Men’s Shed)
expert information to our members
Nova is pleased to be working in partnership with Ladbrook Insurance to provide expert information to our members about the risks they may face when running their organisations and delivering their activities.
Ian Cockerill, CEO, NOVA Wakefield District Limited (NAVCA Member)
the information was informative, engaging and very well presented
Just to say thank you so much for today – the information was informative, engaging and very well presented. I was delighted you came and like you say, made a very boring and dry subject very interesting and I can’t thank you enough.
Collette Watson, Community Funding Development, Amber Valley CVS (NAVCA Member)
Delighted with the service given by Ladbrook…
Delighted with the service given by Ladbrook when looking for insurance cover for our volunteer litter picking group. Chris the account handler was so helpful in guiding us through the process and finding the most suitable policy.
Kim, Thornbury Litter Pickers
…helpful, prompt, courteous and professional
The service I received from Ladbrook Insurance was helpful, prompt, courteous and professional. I would not hesitate to use this company again in the future.
Linda, Whitwell Community Choir (Choir Insurance)
…excellent and professional service
For many years, we have been using Ladbrook, which has always offered an excellent and professional service to our organisation; in terms of information, guidance, reliability, promptness and value for money. Ladbrook has always done its best to meet the high expectation and to maintain its remarkably high standard
Mahendra, Cambridge English Language Society
…friendly, courteous and professional
Having dealt with Ladbrook Insurance for several years I, as Trustee/Director of Glenholme centre can highly recommend them to continually provide competitive quotations for our voluntary sector organisation and will continue to use them as brokers in future.
I have dealt with Shelley Bacon as our account handler on several occasions and have had nothing but friendly courteous and professional dealings with her. She has always tried and succeeded to give us a very competitive quote, which, as a charity has enabled us to give more of our funding to enable members of our local community to have increased access to our services and projects.
For charities and VCS organisations I would not hesitate to recommend Ladbrook Insurance.
Ian Lyle, Director of Glenholme Centre
…prompt, efficient and friendly
We have been very happy with the service provided by Ladbrook. They were proactive in seeking alternative policies to keep our costs down and communication is always prompt, efficient and friendly. We would not hesitate to recommend them to other small charities such as ours.
Louise, The Datic Trust
… prompt, reliable and understanding.
Ladbrook couldn’t have been more helpful. They are prompt, reliable and understanding – would not hesitate to recommend
Chris Salt, Edgeways Production CIC
We can thoroughly recommend their services.
Our walking group recently had to organise insurances for ourselves as our local authority withdrew its support due to financial restraints. We have been extremely satisfied with the way Ladbrook Insurance dealt with our enquiry and the speed with which they arranged a competitive quotation with the ease with which they dealt with our requirements. We can thoroughly recommend their services.
John, Towcester and Brackley Nordic Walking Group
…advised our community group effectively on our options.
We have been very satisfied with the responsive and professional service that Ladbrook have provided to Working for Walton. They quickly researched the most appropriate and cost effective insurance for our requirements and have advised our community group effectively on our options.
Karen on behalf of Working for Walton
…everything we needed at a price that was highly competitive.
I contacted Ladbrook at the eleventh hour with a request other insurers had either declined or had not been a position to give cover as we would like due to the complicated nature of our premises. Not only did Chris find me cover within my ridiculous deadline, but he gave us everything we needed at a price that was highly competitive. Chris kept me updated throughout the process and was able to answer any questions I had. Top bloke Chris!!”
Mark, The Nest
….excellent advice and a great value policy….
I run a small non-profit community choir and for us to perform in most venues, we need public liability insurance. This was all new to us but Chris at Ladbrook gave excellent advice and a great value policy that suits our needs perfectly, all done in a courteous and expedient manner. I would highly recommend them.
Neil, Vinters Voices (Choir Insurance)
… invaluable to us as a social enterprise, and the voluntary and community sector is well served by those few companies like Ladbrook who really understand our area of work.
Ladbrook have provided us with an excellent standard of service now for several years and have always worked hard and gone the extra mile to ensure we ascertain quality coverage at good value. This has been absolutely invaluable to us as a social enterprise, and the voluntary and community sector is well served by those few companies like Ladbrook who really understand our area of work.
Jay, SilenceBreaker Media
Ladbrook Insurance have always been very helpful when guiding us with regard to the best insurance policy
As a small charity, excellent service is very important to us when choosing the right insurance policy for our organisation. Ladbrook Insurance have always been very helpful when guiding us with regard to the best insurance policy. We have used them as our broker now for three years and will continue to do so. Their staff always give us the best of attention at all times.
Chloe Palmer, Director, Trent Rivers Trust
They have an extensive knowledge of their insurers and found me an excellent policy.
After several disappointing experiences with other brokers I found Ladbrook Insurance to be a breath of fresh air! Any queries I have had regarding my policy have been answered quickly and without any hassle. The customer service is excellent. They have an extensive knowledge of their insurers and found me an excellent policy. Thank you!
Samantha, Pass on Preloved Items
First class service from an agent who went above and beyond to source the perfect insurance for our charity, FASD Aware Northern Ireland
First class service from an agent who went above and beyond to source the perfect insurance for our charity, FASD Aware Northern Ireland. Nothing was to much bother and someone was always on hand to answer any questions. Thank you so much for all your help and for your kind and friendly service.
Alison McNamara, FASD Aware NI
It is the first time that we feel that our insurers actually care about protecting MRI’s important work for the community.
When we asked Ladbrook for a quote we had been looking for insurance cover for a month already with no luck. As soon as we got in touch with Shelley and Tim we knew that they understood our sector better than anyone else. We felt that Ladbrook was genuinely interested to understand our work and to make sure that we had the right level of cover. They also offered to review other insurance covers we had. They worked on a very tight deadline and just before Christmas to secure cover for Micro Rainbow International. It is the first time that we feel that our insurers actually care about protecting MRI’s important work for the community. I am confident that this is the beginning of a long partnership.
Sebastian Rocco, Micro Rainbow International
…we also need a comprehensive insurance policy to protect our clients, staff and volunteers – and our reputation.
‘’The Shelter Project Hounslow has been insured by Ladbrook for 3 years. We are a small charity that is volunteer-led but we also need a comprehensive insurance policy to protect our clients, staff and volunteers – and our reputation. We have found Ladbrook very easy to deal with and competitive with their premiums. Our main contact has been a Shelley Bacon who responds to our questions and queries in a prompt and courteous manner. We are very pleased to have renewed our policy recently with a minimum of fuss.’’
The Shelter Project Hounslow
…. service, professionalism, speed of service and friendliness….
Doodleaid would like to thank Ladbrook for their service, professionalism, speed of service and friendliness. All staff were very helpful and we would have no hesitation in recommending Ladbrook.
Bev, Doodleaid
… the thanks and appreciation… for the skillful negotiations you have demonstrated
Very many thanks for getting the paperwork back to us today.
Sylvia also asked that I send the thanks and appreciation of everyone connected with Mental Health Aberdeen, for the skillful negotiations you have demonstrated – as evidenced by the affordability of our new policy. We shall certainly be recommending your brokerage, but especially the efficiency and friendliness of your team, to other charitable organisations in our area.
I hope you have a great weekend and once again, thank you all so very much.
Bea, Mental Health Aberdeen
… we have found this personal touch not only professional but also very reassuring
We have just finalised our 7th annual insurance renewal through Ladbrook Insurance and are very happy with the service received. The Account Handlers have always striven to offer competitive quotes and answered any queries or given further explanations by email or phone as appropriate and we have found this personal touch not only professional but also very reassuring
Sam, BATIAS
… responded quickly and efficiently, talking me through aspects of our policy
… very efficient and great value
… we received a very competitive quote with so much more cover than we had had previously
As a community organisation with a unique straw-baled building on an Allotment site to insure we have struggled for many years to find a competitor to the only company that would insure us .
Earlier this year I attended a Nova Showcase event and among the exhibitors I noticed an Insurance company catering for the needs of the third sector and approached the gentleman manning the stand. Ladbrook were very approachable and sympathetic to our situation and we agreed to meet up nearer the date of our renewal.
This we duly did, Ladbrook came, took pictures and got more background information . Some weeks later we received a very competitive quote with so much more cover than we had had previously. The office staff I spoke to during communications were also very helpful and we therefore took up the insurance package offered. An added bonus is that we are able to pay by monthly direct debit which greatly assists our cash flow.
I am pleased to recommend Ladbrook Insurance to other Community groups.
Eileen, Agbrigg and Belle Vue Community Association (Nova Wakefield Member)
… made it easy for us to be confident that we were fully covered.
In the past, our charity has found the process of obtaining an insurance policy to be full of technical industry detail that we struggle to fully understand.
Ladbrook took the time to explain the policy detail in ways that made it easy for us to be confident that we were fully covered. They also saved us money by getting us a great deal.
Dave, Lippy People, (Nova Wakefield Member)
I would really appreciate it if you would pass on our sincere thanks to Sally and Ladbrook for the superb service we experience
I wish to acknowledge the excellent service we have received from Ladbrook over the past six years. In particular I would like to especially mention our account handler Sally who has provided us with an outstanding service all these years.
Two years ago we had the opportunity to change our insurance but felt the relationship, support and personal touches (by Sally) is far more important to us as a customer.
Whenever I ring to make any amendments or seek advice around the Church and Charity activities Sally is very knowledgeable around the products most suitable to us as a small organisation. Sally will always talk me through the options available and has always provided us with a timely, efficient and professional service that is value for money.
I would really appreciate it if you would pass on our sincere thanks to Sally and Ladbrook for the superb service we experience and the help and support in ensuring our insurance needs are adequately met.
In terms of added value the flexible approaches to make payment manageable and helps small charities like ours to spread the cost provides us with peace of mind and gives us the confidence to continue to do business with Ladbrook for years to come.
Finally I just would like you to pass on our sincere thanks and would say that Sally is an asset to your Organisation.
Denise Smith, Trustee, Place of Refuge Community Church
I will certainly recommend your service to others running voluntary organisations
Thank you so much for all your help in setting up the insurance cover for Brun Farm Respite Group. Your efficiency and helpfulness has made the whole process so much easier than expected and completely stress free. I will certainly recommend your service to others running voluntary organisations.
Sue, Brun Farm Respite Group
We have trusted Ladbrook with our insurance for over a decade
We have trusted Ladbrook with our insurance for over a decade and that commitment alone should be testament to how satisfied we are with the service they provide. Ladbrook have always been flexible to our needs as our organisation has grown and are still the most competitive provider we have found. They are professional, friendly, and show a genuine interest in our work as a not for profit organisation. We don’t have plans to switch to another provider any time soon…
Steven Mundin, Senior Manager, Higher Rhythm Ltd
Their knowledge of the charity sector is invaluable
Voluntary Action Epping Forest have been a client of Ladbrook Insurance since 2000. We have a policy that states, ‘Where there is a historical arrangement to use one supplier, this will be reviewed at least every three years to ensure VAEF is receiving best value for money.’ We abide by this policy and despite shopping around we have yet to find a supplier who have beaten Ladbrook on price. So given the excellent personal service we regularly receive, not just at renewal time but throughout the year (their knowledge of the charity sector is invaluable), we continue to use and to recommend them.
David Wright, VAEF Finance Officer
I feel I have been listened to and advised properly
From the first telephone call to my last enquiry I was impressed how knowledgeable “Shelley” was as she guided me through the process of insuring us. She made sure that the policy was tailor made and found a very good quote. I had imagined that it would be so difficult, as a community group, to find any insurance that didn’t cost an absolute fortune! It was also important for us that we were properly insured and that our insurance could move around with us, enabling us to have cover for more than one project/event. I feel I have been listened to and advised properly and am sure we have the right policy for our needs.
Elizabeth Taylor, Latchford Arts and Music
As a broker agent, they extend the best support and guidance
Being in small charity, our focus is more on our work, which brings us a sense of fulfilment. However, this leave the legal side of things to be taken care of.
We are therefore, extremely grateful to Ladbrook, their timely reminders help us fulfil our legal obligations in good time.
As a broker agent, they extend the best support and guidance, which is so helpful and relieving for us.
David Jonathan, Grassroots
Informative, engaging and very well presented
Just to say thank you so much for today – the information was informative, engaging and very well presented. I was delighted you came and like you say, made a very “boring and dry subject” very interesting and I can’t thank you enough.
Collette Watson, Community Funding Development, Amber Valley CVS
Highly recommended!
I am really pleased with the service Ladbrook have provided for Transport For Sick Children. They beat our renewal quote by over £30, the staff are friendly and knowledgeable. As the policy provider we chose is geared towards charities and not-for-profit groups there was peace of mind knowing that we received the right advice and the right insurance for our charity. The electronic policy documentation was a bonus too. Highly recommended!
Anna Burns, Transport For Sick Children
Throughout the process we had complete confidence
What stood out about the dedicated team at Ladbrooks were their efforts to actually understand our business risks, discuss options to meet our needs and then, armed with this information, go out into the market and aggressively source suitable policies at the best possible price.
We really felt they were fighting in our corner and, as a result, allowed us to overhaul our risk coverage and provide greater peace of mind. They achieved all of this within a short timeframe to meet our renewal deadline. It sounds simple but that level of service and deliverability, in our experience, is rare. Throughout the process we had complete confidence we were in safe hands and would happily recommend the team at Ladbrooks to any business looking to reduce their exposure and enhance their coverage.
Mark Truman, Director, Financier Worldwide Ltd
..excellent and very responsive
I’ve always found the Ladbrook service to be excellent and very responsive to our needs.
So Sew Group
The response to our needs has been energetic
“I must congratulate Ladbrook on their excellent service. The response to our needs has been energetic, thorough and above all of the highest professional standard.
“Returning my calls, emails, queries has been exemplary, not often found in the professions.
“I have no hesitation whatsoever in recommending Ladbrook to whomever require their unique service and services.”
Cllr. Allan Holland Chairman, Water Orton Library and Community Centre Ltd
The help we received was great
As a new organisation we needed to purchase insurance, and as we (myself and fellow directors) did not have experience in purchasing insurance.
We read the top 10 tips for purchasing insurance resource on the market place pages of the GMVSS website, we read the information about Ladbrook on the PDF and contacted Ladbrook.
The help we received was great, the staff at Ladbrook was able to help us identify the insurance we needed based on our organisation, the sector the services and activities we wanted to provide – they understood our needs and the work we do (we found several insurance companies did not understand the voluntary sector or the work we do).
We felt we purchased the insurance cover we needed at a good price and valued the help and support we received thanks to GMVSS and Ladbrook.
Dawn Fox, Director Fullcircle nw CIC
Thanks to the dedication and hard work of your staff
I’m writing to thank Ladbrook for all its assistance with the above claim. Matters were far from straightforward but thanks to the dedication and hard work of your staff, particularly Shelley Bacon, it was possible to persuade the insurer of the validity of our claim.
Without this money, we would have been placed under severe financial strain meaning the service we provide to children with additional needs would have been affected.
So on behalf of all of the children, staff and trustees of HOPS please accept our grateful thanks.
Jackie Markell, Mid Suffolk Holiday Opportunity Play Scheme